Price increase - but I'm on a fixed contract for 18 months

[JG88]

Hi, Lee_R

I am in the same situation, please advise. My contract fixed for 18 months, from the 1st of October 2022, but my price gone up since the last 2 months. 

Thanks,

Gery

[Gareth_L]

Hello JG88,

Thanks for your first post and welcome to our community.

This sounds like you have had the annual price rise,

Did you receive an email or letter explaining this?

Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (virg.in/contactvm), calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone.

Gareth_L

[machineghost]

From what price to what price for what service?

[JG88]

Hi all,

100mb VM internet only package gone up, from £24 to £30. The letter and my contract says the price is fixed for 18 months contract, price rice not effecting me until 2024, 1st of April.

Thanks

[Sabrina_B]

Hi @JG88.

Thanks for your post. Every customer will receive an individual price rise specific to them. If you wish to discuss your increase further, you can reach us online (virg.in/contactvm), by calling 150 from your Virgin Media landline, or 0345 454 1111 from any other phone.

Or you can look for further details in your private messages moving forward. Please look for the message in your envelope section on the top right of your browser or if you are using a mobile device under the profile icon.

Sabrina