Virgin Media Community

[Carley_S]

Hi @Adduxi,

Apologies this issues is taking longer than usual to resolve. I have escalated the IT ticket again today. Hopefully this is resolved for you soon. Apologies again for the delay. 

[Adduxi]

@Carley_S   With the greatest of respect, I've been promised escalations over the past 5 weeks, and so far nothing has been done.  I hope this time is different as I will need the proper contract details to be in place when I come to negotiate pricing.  It's not that far away, and I don't want this to drag on any longer.  So any assistance would be great, thanks,

[Kain_W]

I can definitely appreciate the frustration this has caused, may I ask when does the contract expire?

Also I can see that Carley has escalated the ticket in the meantime.

Really sorry about the delays,

[Adduxi]

@Kain_W   I have sent the requested information via  PM.   Hopefully we can get this sorted soonest.

Cheers,

[Adduxi]

Two weeks on and still no one has responded to your own “escalations”. This is now getting like I’m being ignored? 
Can someone please own this Ticket and sort it out. 

[Natalie_L]

Hi Adduxi,

Thanks for getting back in touch. 

I am very sorry that you have not received any update regarding this matter. 

I am going to liaise with a colleague regarding the error and get back to you with an update as I appreciate the ticket has been open for some time.  

Thank you for your patience. 

[Adduxi]

@Natalie_L    Any update please?  I can't believe this is taking so long, and has been through so many hands .......

Can someone please PM me with the latest status.  I have sent in everything that has been requested, both here on the Public forum, and on several PM's. but I'm no further forward.

[Jodi_S]

Hi Adduxi,

Apologies for the time it has taken to reply. We have checked your IT ticket this morning for your and this ticket is still currently being worked on.

We have asked for this to be escalated due to the time is is taking since the ticket was first raised. We can give you can update in the next few days to see what progress has been made. 

Kind regards Jodi. 

[Adduxi]

Any chance of any movement ??  This is getting beyond a joke now.  You know what I pay monthly, what asset I have and yet MyVM is still a complete and utter nonsense !!  How hard can this be Marketing mistake (I'm assuming Marketing) be to correct.  This is now about 2 months in 

[Steven_L]

Thanks for coming back to us @Adduxi, I have looked into this and the team are still working on getting this resolved. I have asked for this to be escalated again to the support team to get moving on this and to get a resolution for the issues.

Regards,

Steven_L