Virgin Media Community

[Adduxi]

Hi,

Need some assistance regarding the above Marketing campaign.

I requested the Option to have a speed boost for an extra £6 pm with no re contract.

However, I've just had an email saying you are sending a Quickstart kit and a new contract via email.??

Can you please get this revoked as all I need is the new config file sent to my existing Hub 3.

I had a feeling when I was doing this upgrade that it would go wrong and it looks like I was right.  I should not have bothered as this will now involve a lot of trouble to fix such a simple request.

I have screenshots of the web pages when I was ordering.  Please PM for any further information.

Thanks, 

[Gareth_L]

Hello Adduxi

Lets have a look at this for you 

As you know already from experience we do need to pass security 

If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Adduxi]

@Gareth_L    Sorry for delay in responding here.  PM was sent and everything is now sorted thanks to your good self.

Have a great New Year !

[Gareth_L]

All the best to you and the Family Adduxi

Gareth_L

[Adduxi]

Hi,   re-opening this one as the section "My Virgin Media" is a tale of fantasy !!

I happen to look at this today, to check as I though my Contract is up around July this year, as per the correspondence I have.

However, to my surprise, it is all incorrect.  It has things listed I don't even have, e.g. Mix TV ???

Can someone please contact me via PM and I will send the contract details I have which is just for M200 Broadband only, and the Contract end date is 14 July 2022. 

This needs fixed as soon as possible.

Thank you.

[Carley_S]

Hi @Adduxi
Sorry about this, lets have a look to see what's happening. 
Join me on private message to pass account security and we'll see if we can sort this out for you. 

[Adduxi]

Replied via PM with all the relevant information requested.

Thanks

[Adduxi]

Hi @Carley_S   

Is there any update on this problem yet ?  I've just checked and my Contract details are still incorrect in My VM.?

Thanks.

[Kain_W]

Apologies for that Adduxi,

With regard to your contract, is it incorrect via MyVM?

Also just to touch on the package, was a revised contract ever sent?

Thanks,

[Adduxi]

The information in My VM is very incorrect. Gareth and Carley have all the history of this debacle and it needs to be corrected. 
Thanks.