on 13-02-2023 15:17
I am also having the same issue - I have been on the phone with someone who is not understanding the issue for the last 45 minutes. Can you please also help?
I received my new equipment and everything is working except I cannot register for MyVirgin Media or log into the Virgin TV Go app.
on 13-02-2023 17:53
Thanks for posting and welcome to the community. Please do in future make your own thread 🙂 I have moved it in this instance.
I will send you a PM to help, as I think from a system check I do know what the issue is and have solved it,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 14-02-2023 08:13
Hey akeelazeem89, thank you for reaching out and I am sorry to hear you are having some account issues.
I can see my colleague has sent you a PM, if you look for the purple envelope in the right hand corner you should be able to see the reply. Thanks
Matt - Forum Team
New around here?