Netflix through Virgin not working

[StevieF1]

Same issue here. Recently changed my package to include Netflix and transferred over my original Netflix account once it expired as requested. All ok for a couple of weeks and now my account suddenly gone and needs restarting!!!

I have tried constantly to restart my membership and access Netflix over the past few days. When I try to reactivate the membership (which shows my subscription is being billed through Virgin), we receive the error message ‘sorry something went wrong’  and can’t gain access. The Netflix "Activate" button showing on my Virgin Media account also does absolutely nothing as many have said. 

Phoned Virgin Media support and they had no idea what to do. 

Please help as paying for nothing and a very unhappy family here!!

[StevieF1]

Recently changed my package to include Netflix and transferred over my original Netflix account once it expired as requested. All ok for a couple of weeks and now my account suddenly gone and needs restarting!!!

I have tried constantly to restart my membership and access Netflix over the past few days. When I try to reactivate the membership (which shows my subscription is being billed through Virgin), we receive the error message ‘sorry something went wrong’  and can’t gain access. The Netflix "Activate" button showing on my Virgin Media account also does absolutely nothing as many have said. 

Not received an activation email that I've seen many mention either. Not in spam either!!

Phoned Virgin Media support and they had no idea what to do. 

Please help as paying for nothing and a very unhappy family here!!

[StevieF1]

Recently changed my Virgin Media package to include Netflix and transferred over my original Netflix account once it expired as requested. All ok for a couple of weeks and now my account suddenly gone and needs restarting!!!

I have tried constantly to restart my membership and access Netflix over the past few days. When I try to reactivate the membership (which shows my subscription is being billed through Virgin), we receive the error message ‘sorry something went wrong’  and can’t gain access. The Netflix "Activate" button showing on my Virgin Media account also does absolutely nothing as many have said. 

Not received an activation email that I've seen many mention either. Not in spam either!!

Phoned Virgin Media support and they had no idea what to do. 

Please help as paying for nothing and a very unhappy family here!!

[MOD EDIT: Subject title changed for clarity]

[25saint]

My Netflix is included in my contract as std.however for some reason i can't get it. I have been told its being sorted but nothing happens

[25saint]

i have been promised a refund , can i cancel my contract through not receiving Netflix

[Tractorboy]

Nothings happened for 4 months now.

Virgin don't care , wer're only customers after all !

[John_GS]

Hi 25saint

Thanks for posting and welcome to the community. I am sorry to hear of the Netflix issue. You'd not be able to cancel your account due to it however. We are in the process of sorting it, the majority of cases are now sorted so hopefully soon.

Kind regards,

[noelebob]

I'm in the same boat, can you not escalate the people that are complaining on here please?

[Paul_DN]

Hi Noel,

Thank you for reaching back out to us in our community, sorry to hear you are facing issues with Netflix not working, have you tried activating Via your set top box Netflix app, make sure it shows Via Virgin Media?

Regards

Paul.

[0011728]

For anyone having problems accessing Netflix I would advise to contact netflix support direct through their live chat. Before contacting them log into netflix app on your tv box, scroll to "Get Help" then "Contact Us" and make a note of the service code to verify your Netflix account.