OK, I've had enough now. I managed to get the V6 removed from my package and upgraded the speed. I was told I would now be paying £45.00 per month for the next 18 months, great. Then I get an email saying I will be paying £79.50. Then on the Virgin site, it says I owe them over £100. Then I couldn't log in to my main email address which I have had for 24 years. Managed to finally get to somebody I could understand and we changed the password. So now I can log in but have not had any emails since the 7th of October, but getting spam. Today the internet kept going down but because I can't log in I can't check for faults. I've had enough and will cancel everything. I had seven email addresses but can't log in to three of them on the Virgin site but I can on Thunderbird. It's totally gone downhill since the NTLWORLD days. I filled in everything on the site and told them this and they said I would get a phone call. Guess what, no phone call. I don't know if they have sent me an email because as I have said, I am not receiving any emails. What a joke. If it costs me money to dump the lot, then so be it.
