How to reset E-billing pin

[daz99999]

I have exactly the same issue wants a pin for an ntl account I never used my ebilling goes to an ???@virgin.net address spent twodays talking to people and bots about this and an it ticket was raised yesterday and I was supposed to have the pin send to me today but nothing and then told I have to wait another 24 hours to hear back from IT support so it is easier to just move to plusnet. I even asked them to be put through to cancellation team and they couldn't even do that properly.

[David_Bn]

Good Morning daz99999, thanks for your post on our Community Forums and I'm sorry to hear of the e-billing pin number request that's effecting your ability to manage your account

I'd be happy to take this on for you, check out the purple envelope in the top right hand corner for a private message from me

Kindest regards,

David_Bn