Virgin Media Community

[Treble1]

I also need help updating phone number as website says error every  time I try online why god only knows 

[newapollo]

Hi @Treble1 

I've created a new thread for you so it will be picked up quicker by the forum team.

To be honest, you can't update your contact number online for a media account, just the mobile account.

It would be a lot easier if VM updated their systems to allow customers to do this themselves.

[Treble1]

Cheers pal that explains it saves me keep losing my rag on my phone and trying every browser known to man 

[newapollo]

Hi again @Treble1 

It's nice to see you marked my answer as Helpful but you should click on Post options and click on Unmark as Helpful Answer.

The reason being staff probably won't check the thread as it appears it is now solved and you don't need any help.

[Kain_W]

Hi Treble1,

Thanks for your post and welcome back to the community.

Apologies for the issues faced, to update this I've dropped you a PM so we can discuss further.

Thanks,

[Kain_W]

Thanks for your cooperation over PM Treble1,

That's now been updated for you successfully 

I'm posting publicly so our team are also notified of the progress.

Cheers and take care,