on 02-02-2023 20:40
I was thinking of getting virgin when my current media runs out, but I have just seen they have done a hard search on my account so now Im having second thoughts. I've never missed any payments or bills in the past, years of history. I think a hard search is absurd for broadband. It has lowered my credit score.
on 03-02-2023 08:23
Hey soildsponge, thank you for reaching out and I am sorry you feel this way.
Like most major prodiver we do a credit check, we do this as business to every customer joining us.
You can find out more about this here Thanks
Matt - Forum Team
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