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ilovemycoffee
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Re: DEF01 error creating Account

Hi Gareth.  Thank you very much for your help.

https://www.virginmedia.com/my-virgin-media/register

This is the link I used.  Which was in the  "Welcome to eBilling" email.

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ilovemycoffee
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Re: DEF01 error creating Account

Hi there.

Me, too.  Having the same DEF01 error, when I try to create my Virgin Media account.

Actually, I had a different issue last week, "can't use that password".  Anyway, I can't create my account...

Looking for any help.  Thank you very much!

 - jack

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Gareth_L
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Message 2 of 6
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Re: DEF01 error creating Account

Hi ilovemycoffee,

Sorry to hear this,

Which one of these are you trying to register on?

https://my.virginmedia.com/my-profile/view

http://www.virginmedia.com/my-virgin-media/account-settings/details

Gareth_L

 

 

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Kain_W
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Re: DEF01 error creating Account

Hi ilovemycoffee, 

Thanks for your post regarding this, just to clarify how long has this error appeared?

Thanks,

Kain
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ilovemycoffee
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Re: DEF01 error creating Account

I'm not sure I understand your question.  But the error message persists.

ilovemycoffee_2-1653411289695.jpeg

If I hit the Continue button, I get to CAPTCHA.  After verification, I get the same error again (screenshot).

Thank you very much for your help.

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Ayisha_B
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Message 6 of 6
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Re: DEF01 error creating Account

I'd like to take a closer look into this for you @ilovemycoffee so will pop you a PM now to confirm some details and we can take it from there 🙂

Please keep an eye out for the purple envelope icon in the top right hand corner of your page for my message.

Speak soon!

Ayisha_B
Forum Team



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