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Re: Constant incorrect billing

Joining in

Hi I’m in the same situation. Constant incorrect bills, I ring every month and they correct and yet again I get sent the wrong bill amount. They tell me not to worry as they will only take out the correct amount and they do but, my online bills show I’m in arrears and if and when I leave Virgin I’m worried that they will chase me for more money.

it’s unacceptable, let alone quite frightening and stressful. Nobody seems to sort this, they just say don't worry the correct amount will only come out your account!

I’ve had enough.


Forum Team
Forum Team

Hi Twizzle_99, thanks for posting and welcome back to our community.

Sorry to hear that you're receiving incorrect bills.  And I am sorry for any inconvenience or distress this may be causing you.  I would like to take a look on your behalf and help you resolve this.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.