UPDATED......
I've never experienced such terrible treatment form Virgin Media and I have been with them since they took over Comtel/NTL.
Virgin had the audacity to rise their prices so I rang to cancel my contract.
Day 1 in the Virgin house: 28.01.22
I rang and was left in line for 30 mins and cut off. I went onto their live chat, I was left there for over an hour. Then I was moved into a messenger/chat service on my phone. No one for about 3 hours. An agent tried to get me to stay. I said no. I then received a message in the same chat from a bot, informing me that the disconnection office was closed. Fuming.
Day 2 in the Virgin house; 29.01.22 Exactly the scenario as day 1. I mean exactly the same.
Day 3 in the Virgin house: 30.01.22 Exactly the same.
Day 4 in the Virgin house: Had several conversations on this forum with the Virgin Forum team. Keep being told the same thing. I appreciate your frustration but we're having difficulties. Really? For over a week (older messages confirmed it)
Day 5 in the Virgin House: I received another message on this forum " I understand your frustration'' no, you don't, or you would have taken my details privately and sorted it. And I was also asked " what have you been advised to do" really?? Have you read my messages? What part of, I CAN'T GET THROUGH TO ANYONE dont you understand.
I have just decided to try 150 again.After 30 mins on the line and I was cut off again.