When I signed up, I was told to go for the big bundle for 29 a month instead of the broadband and phone only for 27 a month as the big bundle came with a 50 pound credit offer. This worked out to me saving 26 in total for a year, despite not using phone or tv, which was a no-brainer. Now my first bill has arrived and the 50 pound credit is nowhere to be seen. After calling and being on hold for 1 hour in total, I was told I was not eligible for 50 pound credit but my offer came with an Amazon echo dot?? I feel completely scammed. Has anyone else faced a similar issue and if so did you ever see that credit?
I don't as I signed up in person and filled out a paper form and never received a confirmation email. It has been more than 14 days but I only noticed I was not given the credit as I received my first bill.