on 13-04-2023 18:17
I signed up for Netflix via my V 6 box about a month ago. Used it for two weeks and then got a message saying it had been cancelled as Virgin had said it couldn’t be billed via my account.
I spoke to Virgin two weeks ago and they said it would be added to my package. It wasn’t listed on my next bill and so phoned them again today. I have now received an activation email but it doesn’t take me to the Netflix page when I click on the link. If I try and choose the service I want on my V6 box, I just get a message saying these offers are not available. All I want is Netflix! What do I do next please?
on 13-04-2023 20:31
Hi @SL46,
I am so sorry to hear you are having issues with your Netflix subscription.
I will need to raise this with our team. I will pop you over a PM, to get some details. Just keep an eye out for the little envelope 📩👀
Thanks,
Zoie
on 17-04-2023 09:29
on 30-04-2023 23:28
Hi, I’ve just had an email from Netflix saying my account has been cancelled as they can’t bill me through my Virgin Media account. Can you reopen this please as am at a loss as to why this it is so difficult to get this added to my account??
on 30-04-2023 23:31
In fact, don’t bother. I’ll sign up for it separately as this has been going on for too long
on 30-04-2023 23:37
Probably a wise move, if you value your sanity. Although, it may, or may not, be a factor in deciding whether to continue having VM as a provider on the future!
on 30-04-2023 23:45
Struggling to find a reason to stay to be honest. Every change I ever need to make seems to turn into a massive job and don’t have the patience or time to do it any more…