So are you saying that if we are currently in a 12 or 18 month contract with a clearly defined monthly service charge, and that any discounts/promotional offers/goodwill payments etc (either in £s or %) run for length of that contract, then the monthly service charge will remain the same until that contract expires?
Whilst the t&c's may allow price increases mid-contract, most people taking out a 12 or 18 month contract would expect to pay the same amount each month, unless they have been clearly made aware otherwise, especially if the forwarded contract says your monthly service charge will be so much until a specified date.
I think its best to say that if when taking a contract it specifically promises a price fix/promise and this is 'specifically' stated as part of the contract in writing then your price is fixed for as long as promised,otherwise contracts would be held to terms and conditions which state prices may and can be increased with notice and with the option to leave penalty free.
I've seen Virgin offer a price promise on Gig1 Broadband when it started rolling out last year, and I believe I've seen similar offered on some bundles 'however' these are all for new customers.
Existing customers getting new contracts has always (in my experience with many accounts) been latest standard pricing with a fixed discount applied on bills, and those accounts like 2 of my 3 accounts (renewed in October 2020) are facing increases.
If I've helped let me know 🙂
10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L
No Megan is saying that your discount applies but the total cost is going up but you get the same discount— so add 4 £ to your bill
it is the most ridiculous pricing;
I signed for 18 months 46£ for 200mb and one v6 box with Max it—- but it turns out 46 is not my contract price and 18 months is not the period of that price so +4 for me and of course switching in lockdown is not easy or possible in some cases