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John_GS
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Forum Team
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Message 11 of 102
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Re: Price increase

Hi Helitron

 

Thanks for posting.

 

Please refer to the communication you received regarding this price change

 

Kind regards

John_GS
Forum Team


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Anonymous
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Message 12 of 102
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Re: Price increase

clearly dreamed up or picked from a hat. If they can't give any reason its random
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artuk
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On our wavelength
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Message 13 of 102
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Re: Price increase

I am in a similar situation and as I understand, if an ISP increases the price during a contract period, then the customer can leave that contract without penalty, I've now discovered Sky offer me the same deal as Virgin for £10 a month less after this price increase. I do not understand why ISPs insist on a contract when the contract is worthless as it does not protect the customer from price increases, the contract only protects the ISP from losing customers.
Anonymous
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Message 14 of 102
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Re: Price increase

"then the customer can leave that contract without penalty"
Correct that is in the T&C as well
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Graham2169
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Message 15 of 102
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Re: Price increase

Excuse my ignorance, my current 18 month discounted contract started on 13th August last year & expires on 22nd February 2022. The price increase information I received today will not take effect until after that date or I could opt to cancel contract without any fees. Is this correct?

Many thanks.

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Anonymous
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Message 16 of 102
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Re: Price increase

if your price is not going up you can't cancel. you'll have to wait until the end of your contract
brandscill
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Fibre optic
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Message 17 of 102
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Re: Price increase

Price increase for me as well.

My promotion is £16 off the bill which means that when the base price increases by £3.50 on the 1st march my overall price will go up.

Called up and cancelled. Was paying £24 in October, then had to renew at £26 and now I'm going to be paying £29.50. Best part is if you sign up today via Money Saving Expert you can have the exact same for £24 with a £120 Amazon Voucher.
Pam59_Leeds
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Message 18 of 102
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Re: Price increase

Hi Graham, I did exactly the same i.e. my contract ends in February 2022 and the email I've received doesn't mention anything about honouring current contracts. I tried ringing them and contacting them online but have not had any luck. Phone constantly engaged and nowhere on the web that I could find the information. We just want it confirmed that our contract will be honoured until 2022.
It is so frustrating not being able to contact Virgin
Pam
gaz31
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Message 19 of 102
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Re: Price increase

I'm in the same boat, only renenewd in December with a £14 discount until June 2022 but my email says nothing about honouring the price and says price will go up £3.50 from March 1st.
JitteryPinger
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Message 20 of 102
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Re: Price increase

So they are they aren't honouring new contracts, just honouring certain bundles I guess???

Or they just don't know what they are doing.



If I've helped let me know 🙂

10 year's managing 9 Virgin Media accounts, and things never got any better, closed last 4 accounts since January 2021 :L

I give 'my' experience to help where possible.