I am in a similar situation and as I understand, if an ISP increases the price during a contract period, then the customer can leave that contract without penalty, I've now discovered Sky offer me the same deal as Virgin for £10 a month less after this price increase. I do not understand why ISPs insist on a contract when the contract is worthless as it does not protect the customer from price increases, the contract only protects the ISP from losing customers.
Excuse my ignorance, my current 18 month discounted contract started on 13th August last year & expires on 22nd February 2022. The price increase information I received today will not take effect until after that date or I could opt to cancel contract without any fees. Is this correct?
My promotion is £16 off the bill which means that when the base price increases by £3.50 on the 1st march my overall price will go up.
Called up and cancelled. Was paying £24 in October, then had to renew at £26 and now I'm going to be paying £29.50. Best part is if you sign up today via Money Saving Expert you can have the exact same for £24 with a £120 Amazon Voucher.
Hi Graham, I did exactly the same i.e. my contract ends in February 2022 and the email I've received doesn't mention anything about honouring current contracts. I tried ringing them and contacting them online but have not had any luck. Phone constantly engaged and nowhere on the web that I could find the information. We just want it confirmed that our contract will be honoured until 2022. It is so frustrating not being able to contact Virgin Pam