Can someone please explain why I have an email from Sales Loyalty Team with an agreed price for M100, but the Contract that has been sent has a higher price.? I need this Contract amended to reflect the agreed price that I have in writing from Sale's.
If I can be contacted by the Team by PM, I can supply copies of the email trail and the name of the Sales person who agreed the price.
I have emailed the relevant Sales person twice without any reply. It almost seems as if once Sales have done the sale. they no longer want to know. I have been a customer of NTL/VM for over 20 years and am disappointed with this debacle.
Thanks