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Payment missing

Joining in

First off id like to say trying to contact virgin is an absolute joke. I phone and enter my account details and it tells you to use the app and hangs up.


I have sent a payment that has not been taken off my bill and now my service is restricted and I have no broadband. I do not wish to pay again while this is sorted when I have a clear bank statement that says I have paid them. What do I do??


Forum Team
Forum Team

Hi Copps321 👋

Thanks for your post, and a warm welcome to the Forums.

I'm sorry to hear you're facing issues after making a payment. To clarify, how did you make a payment to your account? Depending on the method of payment, it can take a few days for it to be cleared and registered to your account.

Once the payment has cleared to your account, your services will be automatically unrestricted.


Reece - Forum Team

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Forum Team
Forum Team

Hey @Copps321,

Glad we could have that private chat to look at resolving this for you, if you do have any future problems with this let em know and I will gladly look into this for you.

Cheers. Joe