ive got he same problem, I had previously reset my password using website (was logged in) now it says that new password is incorrect and I cannot reset it as there is an error when submitting new password … pretty hopeless really
there is security and there is ridiculous, advised to change password as its commonly used and now I cant log in and I cant reset, no chance of speaking to anyone unless im willing to wait 24hrs on an online chat. yet if I want to upgrade my services I can get a chat agent in less than 2 mins … something wrong there I think, so much for prioritising vulnerable customers, typical VM prioritising paying customers