Packages

[MalandBren75]

Any ideas how to speak to UK retention team, the overseas team are really unhelpful, my package going up from £70 pm to £106 pm yet same package for new customs £45, obviously VM do not reward loyalty as I have been customer since day 1

[newapollo · Accepted solution]

Hi MalandBren75 

There is no direct number to UK agents in any department. All calls are processed through the same IVR system and are sent to the first available agent irrespective of location.

You could try calling around 8am when lines first open and are least busy as that should provide a greater probability of speaking to UK based agent.

You won't receive a new customer offer no matter who you speak to, however do your homework first and price up similar deals with other providers. Also determine what you actually need from VM.  Do you need the current level of speed?  Also look at if  you need a new sim. VM now have the Volt packages which  double your data and broadband speed, so it might be worthwhile taking out a lower broadband speed on a Volt bundle which would double your broadband speed .

[Kain_W]

Hi there MalandBren75,

Thanks for your post and welcome back to the community.

Sorry to hear we can't come to an agreement on the package, all of our customers would've received an introductory offer when joining us, from there the team will try to offer the most suitable package they can.

The contact number we have is 0345 454 1111/150 if calling from a VM landline however as stated above we don't have a direct UK contact centre number I'm afraid.

Regards,