Seems it's been happening to quite a few people looking through posts.
I am back here as a former customer trying to get answers for my non-techy non-very smarty sister. (when it comes to this kinda thing)
Posts here aren't responded to in real time by Mods and they don't do much about account issues. Phone is best at a quiet time of day.
For the record I will be passing on to my sister a. it's not just her and b. call in at a quiet time
Wishing you luck. I believe Virgin Media are having finance issues between themselves and Netflix.
Bit of a breach of trust if VM don't pay bills on customers' behalfs when they are supposed to.
_ _ _my_background _ _ _ Former VM customer of 15+ years. 1Gig, xl TV and phone packages. Finally gave up after months, and many hours, of trying to get them to fix things. Never seen a company like them!
BT 900meg full fibre BB, TV, Netflix + HomePhone+free calls with all support in UK. (£94 all in)