Hi I wonder if a kind mod could check my account and see why a (relatively small) extra charge has been applied to my July bill. Well to be exact the discount has been lowered (i'm supposed to be paying £59.25 until September. There's no indication on the bill to explain the unexpected change. Thankyou.
Yes, you have a discount ending during the billing period which is pro-rated and will be fully off on your next monthly bill, meaning your bill will increase by £3.64 and stay there until we’ll into 2023.
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Thanks Natalie and Ernie. Now that I've delved into the small print it's fairly obvious. I think I took the original agent, who gave me the discount, a bit too literally when they said my charge wouldn't go up until September.
Thanks for getting back to me and thank you to Ernie_C.
Yes it does look to be that the £5.75 discount ending is the reason for the increase this month. If you do wish to review your package/price with us, please do get in touch with the team on 0345 454 1111 / 150.