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AbdulSalam777
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Overcharged and Ignored

I rang virgin on 28th February to cancel my contract as I wanted to leave. I was told that the promotional contract expires on the 30th of April which I then made clear I want to leave after that. I got overcharged in the beginning of March which has been reimbursed and gave a 'CANCEL' notice  again. Now, 14 April 2022 I have been charged £74 when the promotional offer was £34.99. Baring in mind that the customer service members told me I will not be charged anything outside the promotion. 

Today I rang virgin and told the customer service member the situation which she understood after a while. 30 minutes into the call and she hang the phone up on me. Absolutely POOR service and communication this is very upsetting. 

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AbdulSalam777
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Re: Overcharged and Ignored

NEVERMIND, CIBAS FROM CUSTOMER SERVICE AND JOSH SAIGAS FROM CUSTOMER RELATIONS HAVE HELPED ME ENORMOUSLY
Vikki_M
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Re: Overcharged and Ignored

Hi @AbdulSalam777

 

Thank you for your post and welcome to our community.

 

I am sorry to hear of the billing issues you have had. 

 

Just to clarify please, do you need any further help or is this now resolved?

 

 

Vikki - Forum Team


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