It seems that 18years & 9 months of subscription to VM's services (not including my Telewest days) counts for nought after my last "tussle" with VM's retention "team" it transpires that anyone who is out of contract are being fleeced to attract new subscribers take these as examples:
I asked retentions could i have this deal please & they said things have changed & their hands were tied etc etc but as a gesture of goodwill they would knock £2 off my bill....I tried to negotiate but they were having none of it.
Why do loyal customers get treated like this? why do i have jump through hoops to get a deal? I feel like a VM cash cow.
I have now started my 30 day notice to leave.
Seems like attitudes have changed within the VM's retentions "team"
If you are out of contract you pay the true cost of the service plus subsidise new customers. This is the business model operated by most utilities in the UK, along with insurance providers.
This whole issue is driven by the fact that HM Govt want proof that competition is working in the sector. They gauge this by the amount of people switching providers. Therefore the regulators actively encourage providers to give ridiculusly cheap new customer deals in order to meet their "switching" targets. They make a pretence that they think existing customer deals are unfair, but they never do anything for obvious reasons.
So there you have it. As for loyalty & retentions deals, they are out there but are pretty well throttled. Providers have to make a profit or they go bust or merge. Less providers means less competition.
Need I go on.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.