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Belle33
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Oomph bundle query

Hi,

I currently have a oomph bundle that includes a SIM. I am still in contract until January, 

Is it possible to either remove the SIM from the bundle or upgrade the SIM to a pay monthly phone with the same number?

Thanks

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Serena_C
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Re: Oomph bundle query

Hi @Belle33

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding the SIM card that's included with your Oomph! Bundle.

 

Unfortunately, we can't remove the SIM as it's part of the Media package. However, we can upgrade to a pay monthly handset. If you wish to do this, please give our Mobile Sales team a call on: 0800 052 0238

 

Thanks,

 

Serena

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Belle33
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Re: Oomph bundle query

Hi,

Thank you so much for your reply,

Would the SIM still be included in the bundle with the pay monthly phone on top? E.g; have the bundle of landline, Internet and SIM as the price I currently pay and then a separate payment for the pay monthly phone.

Would it be possible to keep the oomph SIM for the pay monthly phone with the same number? 

Thanks

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Serena_C
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Helpful Answer

Re: Oomph bundle query

Anytime @Belle33, always happy to help 🙂

 

Yes, the SIM will be still be included as part of the Oomph package bundle.

 

Then you will pay a separate Direct Debit for the handset.

 

Hope this helps!

 

Serena

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Belle33
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Re: Oomph bundle query

Thank you again for your quick reply.

Just to clarify I can use the oomph SIM in a pay monthly phone and the phone will be a separate payment? 

Thanks

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Belle33
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Re: Oomph bundle query

To upgrade to a pay monthly phone with the oomph SIM do I still need a new SIM plan with the phone?

I want to keep the using the oomph SIM but in a pay monthly phone.

Would the price be any different without a SIM plan with it? 

Thanks

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Paul_DN
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Re: Oomph bundle query

Hi Belle,

 

thanks for coming back to us, when taking out a Mobile phone this will usually come with a sim and package separately however you can transfer the Oomph package to that, this is something you would need to discuss when taking the phone out.

 

Regards

 

Paul.

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Belle33
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Re: Oomph bundle query

Hi,

Thanks for your reply, 

Can I use the oomph SIM I currently have in a pay monthly phone? I want to keep the same number. 

Could I just take out the SIM that comes with the phone and put in the one I'm currently using instead? 

Thanks

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Paul_DN
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Re: Oomph bundle query

Hi Belle,

 

All our phones can take any Sim and aren't locked to just one so yes you can use the Oomph Sim in the new phone and the contract sim in another unlocked phone.

 

Regards

 

Paul.

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Belle33
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Re: Oomph bundle query

Hi,

Thank you so much for all your help.

You have helped so much. I feel more confident about taking out a pay monthly phone whilst still using the oomph sim.

Thank you again.

Thanks

Tracey

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