on 24-05-2022 22:05
Hi, I have become a Virgin Media customer from today - broadband installed. I have tried to set up my app - however I am getting a DEF01 error whether I use mobile device or laptop computer.
Can anyone advise on how to get signed up?
on 25-05-2022 08:28
Thanks for posting on our community forum!
You will be able to register your account in a couple of days, this is only due to your services just being installed. Please update us if you still cant register in a couple more days as the account issue should resolve itself.
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