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Sophie0161
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Old Account - Cheque received

Morning all

 

I have received a cheque from an Old Account - some overpayment & luckily my parents still live at the Old house where the account was.  Problem is I have also married since the old account was shut down so, who can I contact to get the cheque re-issued in my new name (the bank will not accept a cheque in old name as didnt have that bank account then).  Very little information to assist on the visit virginmedia.com/oldaccount site

Or has anybody managed to have the credit refunded to their new virgin media account?

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John_GS
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Re: Old Account - Cheque received

Hi @Sophie0161

 

Thanks for posting and welcome to the community.

 

I'll PM you now to assist further

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Old Account - Cheque received

HI @Sophie0161

 

Thanks for joining me on PM. Just to update the thread, I've had to send a letter out to the address in question and we'll reconvene the PM conversation when received.

 

Please do @ me on here when received and I'll be able to pick this up 🙂

 

Have a lovely day 🙂

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Clairlees1
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Re: Old Account - Cheque received

hi I’ve also received a cheque in my maiden name so same as Sophie I need to get though to someone to change name to married name? 

kr

 

clair 

John_GS
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Re: Old Account - Cheque received

Hi @Clairlees1

 

Thanks for posting and welcome to the community.

 

I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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