Virgin Media Community

[Sophie0161]

Morning all

I have received a cheque from an Old Account - some overpayment & luckily my parents still live at the Old house where the account was.  Problem is I have also married since the old account was shut down so, who can I contact to get the cheque re-issued in my new name (the bank will not accept a cheque in old name as didnt have that bank account then).  Very little information to assist on the visit virginmedia.com/oldaccount site

Or has anybody managed to have the credit refunded to their new virgin media account?

[John_GS]

Hi @Sophie0161

Thanks for posting and welcome to the community.

I'll PM you now to assist further

Kind regards,

[John_GS]

HI @Sophie0161

Thanks for joining me on PM. Just to update the thread, I've had to send a letter out to the address in question and we'll reconvene the PM conversation when received.

Please do @ me on here when received and I'll be able to pick this up 🙂

Have a lovely day 🙂

[Clairlees1]

hi I’ve also received a cheque in my maiden name so same as Sophie I need to get though to someone to change name to married name? 

kr

clair 

[John_GS]

Hi @Clairlees1

Thanks for posting and welcome to the community.

I'll PM you now to assist further

Kind regards,