Virgin Media Community

[jamesevans963]

Morning,

My virgin broadband was delivered yesterday and I am connected to the internet. However, when I try to sign up for a My Virgin Media account the verify your email address email is not received after any amount of time. I have checked Junk/Spam.

I did receive one once yesterday but it said the link had immediately expired.

I briefly spoke to support who sent me a test email which was received. 

Please can you manually verify my account?

[jamesevans963]

short update

I received one "Verify my email address" email but when clicking on the link it immediately says link expired or I sit on this screen with no changes.

[Gareth_L]

Hello jamesevans963,

Thanks for your post. 

Sorry you are having a few niggles with the online account. 

Can I just ask if this is still an issue?

If not, I have sent you a private message to gain account access.

Please ignore it if you don't require any assistance

Gareth_L