Menu
Reply
jamesevans963
  • 2
  • 0
  • 0
Joining in
184 Views
Message 1 of 3
Flag for a moderator

Not received verification email

Morning,

My virgin broadband was delivered yesterday and I am connected to the internet. However, when I try to sign up for a My Virgin Media account the verify your email address email is not received after any amount of time. I have checked Junk/Spam.

I did receive one once yesterday but it said the link had immediately expired.

I briefly spoke to support who sent me a test email which was received. 

Please can you manually verify my account?

0 Kudos
Reply
jamesevans963
  • 2
  • 0
  • 0
Joining in
171 Views
Message 2 of 3
Flag for a moderator

Re: Not received verification email

short update

I received one "Verify my email address" email but when clicking on the link it immediately says link expired or I sit on this screen with no changes.

Screenshot 2022-05-17 at 09.38.09.png

Tags (1)
0 Kudos
Reply
Gareth_L
  • 11.19K
  • 618
  • 1.23K
Forum Team
Forum Team
153 Views
Message 3 of 3
Flag for a moderator

Re: Not received verification email

Hello jamesevans963,

Thanks for your post. 

Sorry you are having a few niggles with the online account. 

Can I just ask if this is still an issue?

If not, I have sent you a private message to gain account access.

Please ignore it if you don't require any assistance

Gareth_L
 

 

0 Kudos
Reply