No welcome/receipt email

[parrot28]

Hi,

I haven't received any email after finishing all the steps to contract a broadband with you. I don't know if the process has finished correctly or something went wrong and I should do all the process again.

Could someone help me to know the state of my process?

Regards

[Christy_D]

Hi there

Happy to check for you,

I will send you a private message to take a few details.

Thanks,

Christy 

[parrot28]

Hey,

After talking with an agent supposedly it was all OK but I still haven't receive any welcome email to be able to access to my account. 

I also have a similar problem than the one exposed in this other thread:
New house, old tenant - Virgin Media Community - 4761875

And I from what the agent told me I need to access to my account and fill out some form to fix that problem too. 

Some help?

[Vikki_M]

Hi @parrot28

Thank you for your further post.

I can see @Christy_D sent you a private message regarding this.

If you could please respond to that, they can provide an update for you.

Please look out for the purple envelope in the top right of the page.

If for any reason you haven't received this please pop back to us here and we can take a further look. 

[parrot28]

Hi,

Yes, we were talking about my problem and they suggested me to talk with an agent. I did but I still haven't receive any email.

I've already received a notification from my bank about the direct debit being approved so I guess that shoudn't be the problem. 

[Kain_W]

Hi parrot28,

Thanks for your response and welcome back to the community!

Sorry for the issues faced, I've dropped you a PM so we can take a further look into this for you. 

Thanks,

[Kain_W]

Thanks for your cooperation over PM parrot28,

I'm glad we found the issue and resolved this for you. 

If you do face further issues then please don't hesitate to contact us again,

Thanks,

[parrot28]

Thanks for your help!

[Kain_W]

No problem at all, take care!