No response when asking for online account and email to be deleted

[ChrisD5]

Hi, I am looking for a member of Virgin Media to contact me to get my online account and email address completely deleted with Virgin Media please.  I have phoned twice, tried a live webchat and also sent a complaint all of which have ignored my request.  Trying this forum in the hope I might get somewhere, thank you

[Chris_W1]

Hi ChrisD5, thanks for the message and sorry to hear that you are having issues with the email. 

From what you have said it sounds like the email still exists on a former account. 

Can you confirm if you are looking at the email and online to be deleted or is this to be transferred to a new account number? 

Chris. 

[ChrisD5]

Hi Chris_W1

Thanks for your response. I am looking for the email account and online account to be completeley deleted please.

Many thanks

ChrisD5

[Chris_W1]

Hi ChrisD5, we will need to raise an IT ticket to get this resolved for you. 

I will send you a private message so that this can be looked into for you 

Chris.

[Chris_W1 · Accepted solution]

Hi ChrisD5, thanks for the message and PM. I am glad that this is on the way to becoming resolved. Please let us know if you need anything. ^Chris.