I am writing on this forum as this is my last attempt at trying to get a refund that of £93.31 that has been owned to me since I Cancelled my subscription in April 2020.
I initially had to contact 3 different people on 3 different occasions using the online “message me” as I couldn’t speak to anyone on person due to the COVID situation only to be told on each occasion that a cheque would be posted by a certain date but it never did.
After the last date that still no cheque was issued I contacted a customer service representative by telephone on 8th September and after a very long time waiting for an advisor I was put on hold for a while only to be told that I needed to email firstname.lastname@example.org and explain my situation in full and I would receive a reply / resolution within 3 days which I did on the same day.
It has now been 2 weeks and I am not totally surprised that no cheque had been sent or that anyone has even bothered to acknowledge or respond to my email, I am just angered by the ignorance of it all.
I then received any email asking how I found my experience with my last customer service contact which I answered honestly and took the opportunity to tell them why that was, this was on 11th September and no one has contacted me about this either.
I feel as though I have exhausted all the avenues and options available within Virgin Media to resolve a situation that Virgin themselves say is an automatic process that doesn’t involve you chasing them all the time.
My only option now as no-one has responded to me in 8 weeks is to take my complaint to Ofcom.
Thanks for your post and for reaching out to the community forums, Sorry to hear that no cheque has been issued. We can have a look into this for you, has your address changed or are you still at the same address?