I am writing on this forum as this is my last attempt at trying to get a refund that of £93.31 that has been owned to me since I Cancelled my subscription in April 2020.
I initially had to contact 3 different people on 3 different occasions using the online “message me” as I couldn’t speak to anyone on person due to the COVID situation only to be told on each occasion that a cheque would be posted by a certain date but it never did.
After the last date that still no cheque was issued I contacted a customer service representative by telephone on 8th September and after a very long time waiting for an advisor I was put on hold for a while only to be told that I needed to email mobileandresidentialrefunds@virginmedia.co.uk and explain my situation in full and I would receive a reply / resolution within 3 days which I did on the same day.
It has now been 2 weeks and I am not totally surprised that no cheque had been sent or that anyone has even bothered to acknowledge or respond to my email, I am just angered by the ignorance of it all.
I then received any email asking how I found my experience with my last customer service contact which I answered honestly and took the opportunity to tell them why that was, this was on 11th September and no one has contacted me about this either.
I feel as though I have exhausted all the avenues and options available within Virgin Media to resolve a situation that Virgin themselves say is an automatic process that doesn’t involve you chasing them all the time.
My only option now as no-one has responded to me in 8 weeks is to take my complaint to Ofcom.
