on 04-02-2023 16:33
On 27th Jan I placed an order for an upgraded package and received my an email with a CSS number, I then completed the order and input my bank details for the Direct Debit but have not had anything else like a confirmation email. The CSS had an expected contract start date of 3rd February which has now come and gone. Did my order not go through? How do I know what is happening? There is nothing in the recent orders on my online account.
on 05-02-2023 09:33
Welcome to the Community and thank you for posting.
I am sorry to hear you have not received any further information regarding your order, we will be happy to help.
I will just need to take a few details so I will pop you over a private message to the purple envelope on the top right of this page now.
on 05-02-2023 10:25
Hi Natalie is have sent you a pm with my details 🙂
on 05-02-2023 12:32
Thank you 🙂
We will continue to pick this up with you from there.