Hi Will 👋! Thank you for getting back to us.
You are completely correct, you do need access to My Virgin Media in order to alter your Parental controls and web safety settings yourself. You can read more about this here 👉 https://www.virginmedia.com/broadband/parental-control.
However, we can also support you with these settings by via PM through community or offline via phone 📞 0345 454 1111 or 150 from a VM landline, Text 📲 on +44753 305 1809, and WhatsApp on +447305 327 112.
I will send you a PM now to offer some help with this - you will find it in the top right corner of the page in your Inbox 📩. We will need to confirm a few account details and pass security with you so we can help.
We can then return to this public thread with an update once this has been resolved for you!
All the best.