Hi there @cjmwigan
Welcome to our Community and thanks so much for your first post. Can you advise what Amazon voucher you we're due to receive as we've had a few different offers recently. Is the offer visible on your contract or was this an offer you took out via a 3rd party price comparison website?
If it was via a 3rd party, these offers are emailed out around 90days after your installation and are not affiliated with Virgin Media.
If it was taken out as a new customer offer then this will be listed on your contract and we'll send you an email about 28 days after you've had your new services installed, with an access code to the Compliments Select website. From there, you’ll be able to redeem your voucher. You then have 90 days to use your voucher code.
Do let us know if this is on your contract and we can go from there.
Cheers