Virgin Media Community

[cjmwigan]

Haven’t received my Amazon voucher either. Signed up 31st August and got connected 8th October. As I can see I’m not the only one. 

[Katie_WT]

Hi there @cjmwigan

Welcome to our Community and thanks so much for  your first post. Can you advise what Amazon voucher you we're due to receive as we've had a few different offers recently. Is the offer visible on your contract or was this an offer you took out via a 3rd party price comparison website? 

If it was via a 3rd party, these offers are emailed out around 90days after your installation and are not affiliated with Virgin Media. 

If it was taken out as a new customer offer then this will be listed on your contract and we'll send you an email about 28 days after you've had your new services installed, with an access code to the Compliments Select website. From there, you’ll be able to redeem your voucher. You then have 90 days to use your voucher code.

Do let us know if this is on your contract and we can go from there. 

Cheers

[cjmwigan]

Hi Katie

I think I ordered it straight form Virgin Media website and the voucher was a Amazon £75 gift card.  The only email I have which mentioned it was this one below.

I had broadband installed in October so I should have received it by now.  I have checked my junk folder and nothing is there.

Thank you for submitting your details for the following offer: £75 Gift Card. If you haven't done so already, please complete your order on the Virgin Media website using the below link to ensure you receive your reward:

BUY NOW

Terms & Conditions Get a £75 Amazon.co.uk Gift Card when you purchase Virgin Media M100 Broadband Only Plan. Offer available from 17/08/20 - 05/09/2020. Gift card is only available to new Virgin customers who purchase a Media M100 Broadband Only Plan. Purchases of other broadband plans or any other offer do not qualify. Gift card only available for customers who have not purchased a Virgin Media broadband Only plan in the last 12 months. Gift card only eligible on online purchases made via the Giftcloud link provided. Offer not available for purchases made via the telephone or web chat. Offer not available through any other website or third party link, and cannot be claimed in conjunction with cashback or any other 3rd party offer. If you are using the web browser Safari, your sale may not track. Please use an alternative web browser to complete your purchase. If you navigate away from the page during the sale process, we may not be able to track your sale and you will not qualify for your gift card. Decision Technologies and the provider hold the right to withdraw this offer if they believe that the terms of the offer are being abused in any way. Decision Technologies holds the right to ask for the web order reference that is sent via email after purchase to verify the sale. The voucher will only be paid on approved sale by the provider. This offer may be withdrawn or amended at any time. Customers who cancel their order, cancel their contract or do not commence their contract within 60 days of purchase will not be eligible for a reward voucher. This promotion cannot be combined with any other voucher, offer, cashback, discount or promotion code and may not be redeemed for cash. If another offer or discount is applied to the purchase, you will not be eligible for the gift card. You will be sent an email including your gift card from Giftcloud (no-reply@giftcloud.com) once your sale has been confirmed by the provider. This can take up to 120 days from the order date. Only one gift card will be delivered per purchase. Only one gift card will be delivered per person. You must enter a valid email address to qualify. Your gift card will be sent via email once your sale has been confirmed by Virgin Media. Please check the redemption instructions and terms and conditions of your Amazon.co.uk gift card when you receive it. Please see Amazon.co.uk terms here - https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=200272910 Release of the gift card is the responsibility of Decision Technologies once authorised by Virgin Media, and cannot be redeemed from the provider directly. If you have any questions regarding the offer, please contact customer.service@broadbandchoices.co.uk

If you have any questions about this offer, please contact customerservice@broadbandchoices.co.uk

[cjmwigan]

No updates then?

[Alex_RM]

Hi cjmwigan,

Sorry for the late reply, 

Can you confirm you followed the Buy Now link in the email you've sent?

Vouchers come from a price comparison site originally so should be sent to you 90 days after installation has been completed.

If you've not received this can you please email the address listed on the bottom of your communication 🙂

Alex_Rm