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No Amazon Voucher after 120 days

Tuning in

Hello I have the same problem as numerous other people. Details below

  • Signed up in August 2022 with £95 Amazon Voucher
  • Received one email from Gift Cloud reminding my to complete my order, which I did immediately. 
  • I have had and paid for Virgin Broadband since the 7th August 2022.
  • Waited 120 days, no email, no voucher, nothing.
  • Purchase and offer was directly via Virgin Media
  • I would have probably not signed up for the broadband without this offer.

Ok I'll come back here when they say again to ask Virgin Media for answers. 

Also here's an example of someone in the exact situation as me who happened to get the issue resolved via further investigation by Virgin Media.