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bonnied
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Message 71 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

I am having the same issue.  my account/line is active but cannot register due to this issue.  Not a great start!!

 

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BoltonMan
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Message 72 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Is this being fixed on a case by case basis? In which case can I get a fix too as I am unable to set a password. I spoke over the phone last week to an operative but it still has not been resolved. Same issue as others - error message saying "choose a different password" but using different browsers and different variations of passwords.

 

Please help!

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Hayley_S
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Message 73 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Hello,

Moving forward please make a separate post for this issue, as this is will cause traffic with responses and cause confusion with private message responses too.

Thanks for being so understanding.

Many thanks,

Hayley
Forum Team



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bonnied
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Message 74 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

It would be better if you solved the problem once and for all.

not impressed with Virgin and I’m only 1 week in

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lafpap
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Message 75 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Same exact issue here. New customer, my internet is working already, but still can't set up my Virgin Media account, same error message ("You can't use that password. Please choose another"). I tried different browsers, passwords etc.

 

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EmziiHanna
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Message 76 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Thank you so much
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Chris_W1
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Message 77 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Hi lafpap, thanks for the message and sorry to hear that you are having issues with the online account, sometimes a date and year allows set up and you can change this in the profile section once everything is set up for you . ^Chris 

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lafpap
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Message 78 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Hi Chris,

Sorry, it's not clear, what do mean by "sometimes a date and year allows set up"? Also, how do I update anything in the profile section if the very problem is that I can't create one?

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allenng
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Message 79 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Hi Ryan,

thanks for sending me the private message and would like to know what's our next steps on?

 

thanks,

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Vikki_M
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Message 80 of 156
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Re: New customer creating account - "You can't use that password. Please choose another."

Hi @lafpap

 

Thank you for your post and welcome back to our community.

 

I am sorry for any confusion caused with our previous reply.

 

Could you please ensure there are no special characters, only letters and numbers, it must begin with a letter, and must be between 8-10 characters.

 

Please let us know how you get on.

Vikki - Forum Team


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