on 07-06-2022 17:08
I am due to have virgin installed on the 20th and a new cable installed from street to property today. Customer service is terrible and just says they are coming today no matter when i ring. I cannot register account and nobody seems to want to fix the problem. Is there any way i can find out about the cable pull without being on the phone for 2 hrs being passed back and too.
If ive not heard back by tomorrow i will be giving SKY my money again.
on 07-06-2022 17:21
Have you tried the pre-installation and delivery team on 0800 052 1734?
on 07-06-2022 19:15
on 08-06-2022 00:13
move now away from VM if u can - life is too short to deal with VM customer service
VM gave me about 15 or 20 different dates for a repull, leaving me paying in full for services although i was receiving no services at all
although they broke the contract it was a nightmare to leave, now i'm trying to get back money they owe - another nightmare
on 08-06-2022 09:29
Hello Mikef77,thank you for reaching out and I am sorry to hear about the delayed installations.
I have taken a look on our systems and I can see there has been a delay.
So I would like to take a look at this for you, if that's okay?
Please look out for the purple envelope, I am going to send you a PM. Thanks
Matt - Forum Team
New around here?