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New cable pull

Tuning in

I am due to have virgin installed on the 20th and a new cable installed from street to property today. Customer service is terrible and just says they are coming today no matter when i ring. I cannot register account and nobody seems to want to fix the problem. Is there any way i can find out about the cable pull without being on the phone for 2 hrs being passed back and too.

If ive not heard back by tomorrow i will be giving SKY my money again.


Very Insightful Person
Very Insightful Person

Hi @Mikef77 

Have you tried the pre-installation and delivery team on 0800 052 1734?

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi dave just tried that got the usual 15 minute call for the lady to put through to the department that must deal with the outside stuff. Only to get a message saying they close at 5.30 and call hangs up. 1 more try tomorrow if no success this shambles of a company wont be seeing my money sorry

Dialled in

move now away from VM if u can  - life is too short to deal with VM customer service


VM gave me about 15 or 20 different dates for a repull, leaving me paying in full for services although i was receiving no services at all 


although they broke the contract it was a nightmare to leave,  now i'm trying to get back money they owe - another nightmare

Forum Team
Forum Team

Hello Mikef77,thank you for reaching out and I am sorry to hear about the delayed installations.

I have taken a look on our systems and I can see there has been a delay.

So I would like to take a look at this for you, if that's okay?

Please look out for the purple envelope, I am going to send you a PM. Thanks  

Matt - Forum Team

New around here?