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New account but no welcome pack or email received

Hi

I have had broadband installed on 28/12/19. This is a new account. But since then I have not received a welcome email or pack with my account details. Can anyone help?

Thank you

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Re: New account but no welcome pack or email received

Hi misterdrifter78,

 

Welcome to our forums and thank you for posting. I'm sorry that you're yet to receive your welcome emails, you certainly should have had this by now.

 

It looks like everything's been sent fine from our end, but I'd like to clear account security with you to confirm we have the correct contact details on file. I'll drop you a private message now, please head to the purple envelope in the top right corner to respond.

 

Thanks,

Rachael

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