I got the Ultimate Oomph package in February, the lot all TV, 600meg Internet, sim...
I was told by the sales team then that because I'm on Ultimate Oomph that I will always get the fastest broadband speed available in my area as part of the package... Great, fantastic!
We now have 1Gig in my area, I called up to ask will I be getting upgraded as per what the sales team told me.... Nope..... Apparently (the call center persons own Scottish words) "Ultimate Oomph doesn't exist anymore its defunct"
Soooooo what does that mean? I'm. Not getting it? Only thing he could say is you can pay £90 a month to get it.... I then repeat what the sales team told me again about having the fastest broadband speed when available....
His reply, "Ultimate Oomph doesn't exist anymore nothing I can do"
Brick wall............
Went on chat to see if I could get someone who is half helpful....... Oh why did I think that?
2 hours later of forward and back chatting/asking managers............
So do I get it upgraded?
Her reply
"yes but you will have to call the Ultimate Oomph team because I cannot do it from here and we cannot talk to them for you"
I find it ironic for a communications company they cannot communicate internally to themselves (face-palming)
None of the customer facing staff know what to say