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Jonny_Mc
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New Contract sent to wrong Email address

I've just checked my bills and I have a message saying my new contract has been accepted, but the contract was sent to an email address I have had no access to for nearly 5 years.

My contact details all show my current virgin email address and I can see no way of changing the email on my contract.

Any help in resoving this would be appreciated

Regards

J

Just realised I should probably have posted this in 'Managing Your Account' sorry.

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Hayley_S
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Re: New Contract sent to wrong Email address

Hello @Jonny_Mc,

 

Welcome to the community page, thank you for posting in here.

 

I am sorry for the issues with your email and contract.

 

I tried using your forums details to locate your account but it only brought up your old account, I will send you a private message so I can help you further.

 

Look out for my message in your purple envelope 🙂

Hayley
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Hayley_S
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Re: New Contract sent to wrong Email address

Thank you for talking to me in private @Jonny_Mc.

 

I am glad that I was able to work with you and find a solution.

 

I hope you have a lovely day.

Hayley
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