Had conversation with vm today who told me that Netflix not included in bundle as contract agreed BEFORE Mar 22. After that date does include Netflix. Explained that my new contract includes £28 for O2 SIM which I don't need or want and that total cost now 30% higher than Jan charges. Operator stonewalled me saying that I agreed to contract so won't help. Still having to pay £7 for Netflix. Can't get out of contract till June next year. Great customer service for a customer of around 20 yrs.
cant advise on the £7 netflix problem (i thought you just had to agree to a new contract if you had an earlier contract) but if you have the 1gig volt then you would have agreed to the O2 sim card as its apart of the package. When i agreed to the O2 sim it was £25 BUT will increase in Mar/Apr every year with the RPI or something like that.
If you really want netflix, try again with another operator or speak to retentions as they seem to have better knowledge with their systems, but i doubt you will get anywhere with the o2 sim with o2 as you must have agreed to it
Hi anicholles, thanks for posting and welcome back to our community.
I am really sorry to hear you're unhappy with the customer service you're received. I would like to take a closer look into this on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Hi @anicholles, thanks for getting back to me privately.
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