Thank you for reaching back out and for the updater, glad to hear you have now been able to get Netflix as part of your package, if you do need any further help/support, please do not hesitate to reach back out.
i got the email about adding netflix to my account for free. All i had to do is fill out some details online and it will be activated in 7 days or something.
Never bothered as in all honestly i dont trust VM to leave the package price as it is and really cant be bothered in phoning them up, waiting for hours on "hold" speaking to people that dont have a clue and mess about with the package
It's a shame to hear that you feel this way. If you have a Netflix inclusive bundle then it won't be any additional charge beyond your current package price, and if you already have an existing Netflix account then it will replace that meaning you'll save a bit of money too.
For people who are on the Netflix inclusive packages like Ultimate Volt, the procedure for transferring an existing Netflix account is quite straightforward although it has to be said that VM have not explained it particularly well.
Customers with eligible packages should automatically receive an email from VM which invites them to provide some very simple details (the email address associated with their Netflix account).
This triggers a variation of the VM package to include the standard Netflix account. A second email from VM will confirm the change and provide the updated contract.
To activate the transfer of the account, log out of Netflix on the relevant TV box and then log back in again at which point you will be shown a screen which allows you to opt for the standard package or to pay an additional £5 per month for the 4K version of Netflix.
You make your choice and then your Netflix account details will show payment coming from VM.
And since you have an inclusive package you are paying no more and have saved yourself £10 a month.