Oh dear.. no one has spoken to me. I've had messages back and forth with various forum mods. It's still very much broken. My IT ticket was raised apparently several weeks ago, also my call back from a manager was always going to be '72 hours away'.
It's like talking to a broken primative AI system stuck in a loop.
Virgin have even given up replying to my complaint now. No words left!
I actually got a call a few days ago from Virgin IT. I thought yea finally but wow just wow!
They went into my account to look at my dashboard, then while I was on the phone with them I got a email to reset my Netflix password. When I asked why they had requested this they said “reset your password and see if you can log on to Netflix”.
Amazing! After all this they still can’t grasp that I can and always have been able to log in, that’s not the issue I need to transfer my account to virgin with an activation code /link.
No wonder nothing is being done when the IT department at Virgin can’t even understand the problem after so many phone calls.