on 16-05-2022 19:20
Supposed to have Netflix as part of package. Worked for three days. Then broadband was upped to what it should have been. Now no Netflix. Fed up of hollow promises from agents. Must have spoken with about six different staff. No one gets back. No one fixes.
on 16-05-2022 23:48
Charvie
If you put Netflix in search you will see trhere are a multitute of threads on this.
Basically VM have launched the upgrade without proper testing and any attempt to fix it has caused further problems.
They have not attempted to properly explain the situation and at the moment look nowhere near fixing it.
Join the club!
on 17-05-2022 08:16
Hi Charvie, thanks for the message and welcome to the forums. I am sorry to hear about the issue with Netflix, can you confirm if you are able to access it one a reboot is done and what error message you are getting when you access it? ^Chris.
on 17-05-2022 15:12
Yer I have reset Tivo. Message that comes up is " your membership is on pause".
on 17-05-2022 17:22
Thank you for letting us know @Charvie.
Are you able to specify how you activated Netflix with us? Are there any changes in your my VM account?
Thanks,
on 17-05-2022 17:44
Change in my package. Went on to ultimate package.Netflix worked initially. My broadband was upgraded to 1Gb two days later. Netflix stopped from that point on.
on 17-05-2022 18:15
Has anyone actually had Netflix issue resolved or am I just wasting my time contacting their agents? Fed up with VM staff just giving me the run around.
on 17-05-2022 18:28
on 17-05-2022 20:35
Hi Tractorboy.
Can we ask what part you are having the issue with?
Gareth_L
on 17-05-2022 20:52
Netflix is not working. VM staff show an interest for five minutes then disappear.