on 04-04-2022 16:31
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Answered! Go to Answer
30-05-2022 18:32 - edited 30-05-2022 18:34
No but I signed up to the £5 premium upgrade but when the billing system broke netflix reverted to my DD billing however you keep charging me regardless.
I've got a tech ticket raised and 3 weeks ago was promised a call from a manager that didn't happen. I've given up hoping to bill through you guys I just want you to stop charging me for the premium netflix service but your CS says its a netflix issue they say its a virgin billing issue.
It's crazy how you can't just reset the netflix billing on my account
What's most ridiculous is I keep getting told to activate my netflix account on my virgin media. If its not activated what you charging me for?
on 30-05-2022 18:33
Well, hopefully we get the email soon as well then since we've been waiting for over 3 weeks for it now.
on 30-05-2022 18:35
No update from the mods !
Is this a general fix for all users , or are they actually working through individual IT tickets ?
on 30-05-2022 18:36
I had the activation email used it 2 weeks later had an email from netflix they had reverted the billing as VM had stopped the service. Now I'm paying both netflix and vm for the same service each month.
on 30-05-2022 18:37
Why don't you try and cancel it through Virgin?
on 30-05-2022 18:38
I have many times via CS.
on 30-05-2022 18:38
I wouldn't see it as a general fix roll out because it's Virgin after all and they take the harder approach all the time, if people have been waiting months for a response for IT we must be quite a way behind.
on 30-05-2022 18:41
I don't think it's going to get fixed at al tbh.
on 30-05-2022 18:42
I have been waiting since 23/3 but nothing so far..
Will not get tooexited though been here about a month ago when a few users got the email but then they must have found another problem..
on 30-05-2022 19:35