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Netflix cancelled

Tuning in

Had an email this morning from Netflix saying my account is cancelled as they have not received payment.  However, I have paid for Netflix via Virgin Media for over a year and not requested any changes - and Virgin are continuing to collect payment from me for Netflix.

Please help


Hi @Aimshenderson02 thanks for your reply, I do apologise.

We may need to raise an IT Ticket to get things working for you here.

Kindly expect a PM from me to arrive shortly so I can look into this for you.

Expect this to arrive shortly and respond directly when you can!

Many thanks


Hi @Aimshenderson02 I'm just responding publicly after our PM exchanges, thank you for this.

I know that there's an IT Ticket still underway for you at the moment, so as soon as there's any updates on this matter the team will be in touch directly - that is the correct process so we do need to wait for this to be resolved.

Thanks for your patience in the meantime. 
Many thanks


how long is the wait for this normally like o say it’s been 5 weeks now and I was also charged for it this month. 

Hi @Aimshenderson02 thanks for your reply. 

With Netflix issues, this is hard to say - being completely honest, there have been some issues that have lasted some months and others a few days.

It all depens on the issue and the fix for the team, sorry I can't provide more clarity but that's as honest as I can possibly be on this issue. 

Many thanks


On our wavelength

Was watching Netflix and it just turned off and said I need to add payment.


checked my emails and virgin email says it’s been suspended and cancelled.

It’s included in my package which has not ended.

what’s going on ? Took my month to even get it activated now this !!

Hey Betts-4, thank you for reaching out and I am sorry to hear you are having some Netflix issue.

I am going to send you a PM so we can look into this and find out what has happened.

Please look out for the purple envelope. Thanks 

Matt - Forum Team

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