Netflix activation

[beccaj72]

Having spoken to Virgin media several times with the promise of sorting out Netflix. It still isn’t working. It asks me to press on the activation button which I do and then it comes up with an error message. This has happened at least half a dozen times. 

[Chris_W1]

HI beccaj72, thanks for the message and welcome to the forums. 

This issue is being looked into by the  IT team and hopefully they will be a resolution soon. 

Kind regards, Chris

[Tractorboy]

Don't hold your breath..

They have been saying this for 8 months now !

[Chris_W1]

Hi Tractorboy, thanks for the reply and welcome back to the forums. 

Our IT teams are working hard to resolve this and when they have you will be contacted to confirm things. 

Kind regards, Chris. 

[AtticusL]

Mine’s the same. Keep asking on whatsapp, getting told the same old rubbish. “Looking into the problem”? Why can’t Virgin just go on our accounts and get the Netflix details sent out? 

[Chris_W1]

Hi AtticusL. This is an IT issue which our teams are working on resolving. Hopefully this will be resolved soon. ^Chris. 

[AtticusL]

To anyone who has got their Netflix working through Virgin, how did it happen? After you tapped “Activate Netflix” did you get emailed your Netflix details? 

Cheers!

[Gareth_L]

Hello AtticusL.

I am happy to take a look at this for you if you like.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[beccaj72]

Please could you sort mine out as well as I am still having issues