Welcome to our community forums and thank you for your first post.
Sorry to hear you have been unable to access your recent Netflix addition. We can understand this is not ideal and we want to best help. Did you receive an email at all with an activation key? Also, have you checked here to see if there is a purple Netflix button that you can activate?
I definitely have never received an email re activation of Netflix. When I log into my account and look under Entertainment services there is a message on the Netflix section, "Oops an error has occurred whilst trying to activate your service" Any suggestions what I can try ? Thanks
It was someone (I think) from retentions that changed my package to maxit tv and said on the phone that this included Netflix (as well as Sky Movies which I didn't previosly have). Netflix is shown as being included in my package in the contract that was sent to me. I haven't raised a ticket as such, but rang the call centre but they didn't seem to understand and I got the impression that they wanted to add a charge to my account for adding it as a new service. As I say, it does show as being included on the contract that was sent to me dated 7th March. Thanks for your time on this.